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Shipping Policy

Thank you for choosing Faithful Abayas for your modest wear needs! We are committed to delivering exceptional service and ensuring the timely arrival of your purchases. Please allow us one business day for the processing and dispatch of your order. All orders are shipped via Royal Mail. Upon dispatch, you will receive tracking information to monitor the progress of your shipment. Please review the comprehensive shipping policy provided below:

UK Delivery:

In Stock Items:

Abayas:

Free Second Class Delivery (2-3 Working Days)

£4 for First Class Delivery (1-2 Working Days)

Accessories:

£2 for Second Class Delivery (2-3 Working Days)

£4 for First Class Delivery (1-2 Working Days)

Pre-orders:

Please refer to the shipping information on the product page for estimated delivery times.

Pre-orders typically take 7-15 working days for delivery.

A First Class Delivery option is available for pre-orders, with a delivery time of 7 working days.

International Delivery:

Shipping rates vary by destination country. Please add items to your basket to view shipping costs.

In Stock Items:

Delivery for in-stock items typically takes around 7 days.

Pre-orders:

Pre-order delivery may take around 20 working days.

Reminders:

Customs Charges Disclaimer: Any customs charges incurred upon the arrival of your shipment into your country are not within our responsibility.

Local Collection Offices: Some countries may require international orders to be collected from local collection offices. Stay updated with the provided tracking number.

Failure to Collect Orders: Orders not collected within the designated timeframe will be returned to Faithful Abayas and refunded.

Address Accuracy: Ensure the accuracy of your address details when placing an order to avoid delivery issues.

Lost Or Damaged During Transit:

 

If your package is lost or damaged during transit, please contact the responsible shipping carrier for resolution. For additional support, reach out to us via the chat feature on our website chat feature, contact form, or Instagram direct message.

 

Refunds:

 

We do not offer refunds once orders are placed.

Exchanges:

Exchanges are only available for clothing within 14 days of purchase.

To initiate an exchange, ensure the product is in its original packaging and undamaged.

Contact us via the website chat feature, contact form, or Instagram to initiate an exchange.

Customers are responsible for additional shipping fees for exchanges.

Our company maintains a distinct shipping fee policy for exchanges to ensure transparency and accuracy in pricing.

Shipping Delays:

While we strive for prompt delivery, please note that shipping delays may occur due to unforeseen circumstances such as weather conditions or carrier delays. We are not responsible for this.

Questions or Concerns:

For any inquiries or concerns regarding your order or our shipping policy, please feel free to contact our customer service team. We are dedicated to ensuring your shopping experience with us is enjoyable and hassle-free.

Thank you once again for choosing Faithful Abayas. We deeply appreciate your support.

Any more questions?

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